Frequently Asked Questions

1. I entered an ancestor for the first time, pressed SAVE, but nothing happened. What should I do?
2. I entered an ancestor, but now the screen is stuck on "Preparing Searches." What should I do?
3. I am using AOL and the Active Searches page does not work. What should I do?
4. I am using CompuServe and the Active Searches page does not work. What should I do?
5. How do I turn on cookies?
6. How do I turn on JavaScript?
7. How do I delete the FamilyTreeSearcher cookie?
8. How do I choose the best ancestors to search?
9. Where can I find the latest offers at genealogy web sites?
10. Why doesn't a new window open on the Active Searches page?
11. What browsers work best with this site?
12. What should I do if I am getting JavaScript errors?
13. I used a different computer and could not find the ancestors I saved. Why is this?
14. A search that once worked does not work now. What should I do?
15. I have two windows open, each with the Active Searches page. The information is not the same in the two windows. Why?
16. With Netscape, the lower right window on the Active Searches page doesn't display properly or shows programming code. What should I do?
17. The Active Searches page worked for me at one time, but now it does not work. What should I do?
18. I am using the Symantec Norton Personal Firewall and either nothing happens or my system crashes when I try to use the Active Searches page. What should I do?
19. I am using a popup blocker or firewall and the Active Searches page does not load properly. What should I do?
20. OK, I have tried everything and I still cannot make the Active Searches page work. What should I do now?