Here are frequently asked questions. Click on the links for the answers.
- I entered an ancestor for the first time, pressed SAVE, but nothing happened. What should I do?
- I entered an ancestor, but now the screen is stuck on "Preparing Searches." What should I do?
- The Active Searches page worked for me at one time, but now it does not work. What should I do?
- I am using AOL and the Active Searches page does not work. What should I do?
- How do I turn on cookies?
- How do I turn on JavaScript?
- How do I delete the FamilyTreeSearcher cookie?
- How do I choose the best ancestors to search?
- Where can I find the latest offers at genealogy websites?
- Why doesn't a new window open on the Active Searches page?
- What browsers work best with this site?
- What should I do if I am getting JavaScript errors?
- I used a different computer and could not find the ancestors I saved. Why is this?
- A search that once worked does not work now. What should I do?
- I have two windows open, each with the Active Searches page. The information is not the same in the two windows. Why?
- With Netscape, the lower right window on the Active Searches page doesn't display properly or shows programming code. What should I do?
- I am using the Symantec Norton Personal Firewall and either nothing happens or my system crashes when I try to use the Active Searches page. What should I do?
- I am using a popup blocker or firewall and the Active Searches page does not load properly. What should I do?
- OK, I have tried everything and I still cannot make the Active Searches page work. What should I do now?