FAQ: I entered an ancestor, but now the screen is stuck on "Preparing Searches."
What should I do?
If you are using a firewall, particularly the Symantec Norton Personal Firewall, that might be the problem. Click here for more instructions concerning the Norton Personal Firewall.
If either of these suggestions does not solve your problem, please send us a description of the problem, any error messages you received, and the information from https://www.familytreesearcher.com/mysearch/problem_reporting.html. Send the information to .