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There can be multiple reasons this could happen on the Active Searches page. Things to check:
- Did you receive any warnings about using AOL or CompuServe? The standard
browsers that come with AOL and CompuServe sometimes do not work properly
with the Active Searches page. There is an easy work-around for this
situation. Select either AOL or CompuServe
for instructions.
- Did you receive any warnings about cookies not being saved? The
information on the Active Searches page requires that you allow cookies to
be saved. You need allow the cookie to be saved when prompted. If you were
not prompted about saving a cookie and received a warning, you may have the
saving of cookies turned off. Go to the instructions on
turning on cookie saving.
- Did you receive any warnings about your browser version? The Active
Searches page requires more recent versions of either Microsoft Internet
Explorer or Netscape. Click here for the versions of browser that work
best with this site and how to obtain newer versions.
- Did you see any warnings about JavaScript errors? If so, click here for more instructions.
- Does the screen look like the image at the right? It is important that you
see the shaded area at the left of the screen. If you came to the Active
Searches page from a link or a bookmark, the entire screen may not show. Click
here to go to the full Active Searches page.
- Do you have JavaScript turned off? If you do not see "JavaScript Enabled" at
the end of this paragraph after "Status," then click here for instructions on how to turn
on JavaScript. Status:
- Are you using a firewall?
The Symantec Norton Personal Firewall can sometimes block JavaScript code
which causes the Active Searches page to "hang" or do nothing. Click
here for instructions on firewall problems.
- Did you have a system crash or did you update your browser after trying
the Active Searches page? You might have a corrupted cookie. Click
here for instructions on deleting a cookie.
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